Privacy Policy

Last updated: November 13, 2026

Fresh X Cleaners ("we", "us", "our") respects your privacy. This policy explains how we collect, use, and protect information you submit through our website, particularly our commercial cleaning quote request form.

Information We Collect

When you submit a quote request, we collect the information you provide, including your name, company name, work email, phone number, facility address, facility type, approximate square footage, number of locations, desired services, preferred frequency, preferred start date, best time for a walkthrough, current cleaning challenges, and any message you include. We also collect basic technical information such as the page URL and browser user agent when the form is submitted.

How We Use Your Information

We use the information you submit to respond to your request, schedule a free on-site walkthrough, prepare a customized cleaning plan and quote, and communicate with you about your service. Providing a phone number does not enroll you in SMS. We collect SMS consent only through a separate, optional choice.

Information Sharing

We do not sell your information. Mobile numbers and SMS opt-in data or consent are not shared with third parties or affiliates for marketing or promotional purposes. Other information may be processed by service providers that help operate our website, CRM, chat and communications, or disclosed as required by law. SMS consent is used only for the Fresh X Cleaners messages you expressly request.

Data Retention

We retain submitted information for as long as needed to respond to your request and provide service, and afterwards as needed for legitimate business or legal purposes.

Your Choices

SMS consent is optional, separate and unchecked by default. You can submit a quote request or use the chat without agreeing to SMS, and consent is not a condition of purchase. If you opt in, messages concern your quote, walkthrough and service updates. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help when messaging is available. We keep your choice, notice version, submission date and source with your contact record. We do not send SMS until our messaging service is activated. You may request access to, correction of, or deletion of your information by contacting us athello@freshxcleaners.com or (737) 409-5556.

Contact Us

Questions about this policy? Contact us at hello@freshxcleaners.com or (737) 409-5556.